Terms of Sale and Delivery at Bindia.dk
Our online ordering system
The webshop at bindia.dk is a joint marketplace for all our departments, consisting of:
A S Administration ApS
CVR: 44417669
Produktionskøkken Hvidovrevej ApS
CVR: 38518607
Take Away Amagerbrogade ApS
CVR: 39788217
Take Away Blegdamsvej ApS
CVR: 10132525
Take Away Elmegade ApS
CVR: 41226447
Take Away Gl. Kongevej ApS
CVR: 41162597
Take Away Lyngby Hovedgade ApS
CVR: 29210926
Take Away Søborg Hovedgade ApS
CVR: 40987215
Take Away Valby Langgade ApS
CVR: 45079422
Contact Information
Phone: 78773399
Email: [email protected]
Using Our Online Order System
To use our online order system, it is necessary for you to provide your correct name, phone number,
email address, and delivery address.
For catering, it is necessary to provide a CVR number and company name if ordering as a business.
The same applies to EAN number and institution or authority name if ordering as a public
institution.
Payment
We accept the following card types: Dankort, VISA, MasterCard, Discover, Diners Club, and JCB China
UnionPay. We use Nets and Verifone payment systems. You can also pay with MobilePay.
We use an approved payment server that encrypts all your card information using SSL (Secure Socket
Layer) protocol. This means that your information cannot be read.
Once your order is placed, you will receive an order confirmation via email. When you have placed
your order and the amount is deducted from your card, your order is forwarded to the store. If your
order cannot be processed due to, for example, time constraints or lack of ingredients, the amount
will be refunded to your card or account, and you will be notified by phone, email, or both.
Security and Privacy
We do not store credit card information. This data is solely handled by Nets or Verifone. Personal
information such as your name, address, phone number, or email address, which you provide to Bindia
in connection with your order, will not be disclosed to any third party. Delivery orders, however,
are exempt to the extent that certain information must be provided to our delivery partner Wolt, to
ensure your delivery reaches you. The customer information you have provided is only available to
trusted employees. We reserve the right to use this contact information to contact you regarding an
order if this should become necessary. This also includes the possibility of a follow-up email.
Terms for Pickup Orders
When picking up your order, it is your responsibility to collect your order at the chosen Bindia
store. The food is prepared for the agreed time (within a margin of +/- 15 minutes). If an order is
not picked up before the store's closing time, the order is discarded without the possibility of a
refund.
It is your responsibility to check that the items collected match your order before leaving the
store. Furthermore, it is also your responsibility to check that the food is hot (except for cool
items like Raita, Mango Lassi, etc.) before leaving the store.
Complaints about errors or omissions in your pickup order must be made before leaving the store,
except for hidden errors and defects – these must be reported in accordance with the section on
"Complaints and Refunds" below. Bindia is not responsible for what happens to the contents of your
pickup order after it has left the store.
Terms for Delivery Orders
Bindia uses Wolt for deliveries. In practice this means that Wolt's employees or partners deliver
the food.
The selected delivery time is an estimate; while we do our best to meet the delivery time, it can
vary by +/- 20 minutes due to busyness, traffic, etc.
To ensure the delivery of your order, it is your responsibility to provide the correct name, phone
number, email address, and delivery address, along with other types of information if these may be
necessary for your delivery to arrive (such as another name on the door). Bindia is not obliged to
call and confirm that the correct information has been given. If you provide incomplete or incorrect
information, the courier will not be able to deliver your order, which will then be sent back to the
Bindia store it came from. In such a case, it is possible to pick up the order the same day before
closing time at the given store. Afterwards, the order will be discarded without the possibility of
a refund.
Complaints about errors or omissions in your delivery order (such as missing or damaged contents)
must be made known to us as soon as possible, and no later than one hour after receiving the order.
You can either write an email to us at [email protected] or call our main number at (+45) 78 77 33
99. See further details about your responsibility in reporting errors and omissions in the section
on "Complaints and Refunds" below.
If you have further questions specifically regarding transport and delivery, you can contact Wolt's
customer service at (+45) 89 87 19 63.
Complaints and Refunds
For all complaints and requests for refunds of one or more products, the following terms apply:
-
The complaint must be made no later than one hour after you have picked up / received your
order.
You can either send us an email at [email protected] or call our main number at (+45) 78 77 33
99.
-
It is your responsibility to document where and when the purchase was made. Without this
documentation, we cannot process your complaint.
-
If your complaint pertains to a problem with one or more items, it is your responsibility to
document the problem. Documentation can be provided either by returning the product in question
to
the store where it was purchased or alternatively by taking picture(s) that clearly show the
problem
(if this can be shown in pictures). Without this documentation, we cannot process your
complaint.
-
If you believe there is an issue with the quality of the food, the food must be brought back to
the
store where it was prepared, so we can investigate and handle the issue.
-
A refund for an item can never exceed the price you paid for the referred item.
-
A refund can only be considered once a complaint is fully processed and acknowledged.
-
For urgent matters, please call directly at (+45) 78 77 33 99.
Other feedback (not complaints)
For inquiries, questions, and other comments click
here or send us an email at
[email protected]. We
typically respond within two business days.
Prices
All prices are in Danish Krone and included VAT. We reserve the right to change prices from day to
day without prior consent. We hold reservations for sold-out items.
Pickup Prices
Pickup prices apply solely to orders that meet all the following criteria:
-
The order is placed in the Take Away webshop on bindia.dk
-
The order is paid for online in the Take Away webshop on bindia.dk
-
The order is of the type 'Pickup', meaning you pick up the food yourself at one of our stores.
Alkohol
Following the Danish law any person buying alcohol above 2,8% at restaurant businesses must be 18
years or older. We reserve the right to ask for required photo-ID as documentation if there’s any
doubt.
Cancellations and Returns
You have the right to cancel your order at least 24 hours before the desired time for delivery or
pickup. With less than 24 hours until delivery or pickup, your order is automatically categorized as
“in progress”. Since this concerns the preparation of food, there is no option for cancellation
and/or refund of orders that are in progress.
Portion Sizes (Net Weight)
The approximate net weight for the various food items is mentioned in both our menu, our web shop,
and on your receipt. Below is a brief summary of our portion sizes:
-
Biryanis: approx. 450 g.
-
Platters: approx. 450 g.
-
Veg. & Vegan: approx. 400 g.
-
Curries: approx. 400 g.
-
Pilaoo Rice: approx. 300 g.
-
Raita: approx. 150 g.
-
Mango Chutney: approx. 150 g.
-
Kale Salad: approx. 150 g.
-
Bombay Mix: approx. 70 g
As noted, the net weight is an estimate. However, we guarantee a minimum weight that is not less
than 90% of the above net weight.
Spice Level
Our spicy dishes are marked with a chili icon on the menu. If you select the option 'Hot' or 'X-Hot'
(for one or more dishes), we make your dish(es) even spicier.
We take no responsibility if the food is too spicy, whether you have chosen to make the dish spicier
yourself, or have chosen a dish with a chili icon.
Alcohol
According to Danish law, you must be at least 18 years old to purchase alcohol over 2.8% from
restaurant businesses. We reserve the right to request valid photo ID as age documentation in case
of doubt.
Reheating the food
If you wish to store the food and reheat it later, please follow the description in this
document.
Disclaimer
All rights are reserved in the case of typographical errors, outdated prices in old materials, etc.
Abuse
To prevent misuse of our system, Bindia along with Nets/Verifone stores the IP address of all
transactions. Abuse will be recorded and prosecuted.